Shipping Policy
Effective date: June 24, 2026
1. Shipping Area
LURTYS currently accepts order requests for delivery to addresses in the United States. We may decline destinations we cannot reasonably serve or addresses that carriers identify as invalid or restricted.
2. Order Review and Processing
A manager reviews submitted order requests and contacts the customer within 48 hours. Processing and shipping begin only after the order is confirmed and required payment is completed.
3. Shipping Options
- Standard: estimated 3–7 business days after dispatch. $5.90, or free when the merchandise subtotal is $50 or more.
- Expedited: estimated 2–3 business days after dispatch. $12.90.
- Express: estimated 1–2 business days after dispatch. $19.90.
These are transit estimates, not guaranteed delivery dates. Carrier conditions, weather, holidays, remote destinations and address issues can cause delays.
4. Shipping Confirmation
When available, tracking or shipment information is provided after dispatch using the customer contact information supplied with the order.
5. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact LURTYS promptly if you notice an error. We cannot guarantee an address can be changed after fulfillment begins.
6. Lost, Delayed or Damaged Packages
If a shipment is materially delayed, lost or arrives visibly damaged, contact LURTYS with the order reference and relevant photographs or carrier information. We will review the circumstances and available carrier remedies.
7. Shipping Charges on Returns
Return-shipping responsibility is explained in the Return & Refund Policy. Original shipping charges may be non-refundable except where required by law or where LURTYS made a fulfillment error.
Contact Information
LURTYS is an online retail business serving individual customers in the United States.
Email: contact@lurtys.com
Phone: +1 406-512-0089
Mailing address: 127 N Higgins Ave, STE 307D #2980, Missoula, MT 59802-4486, United States