Return & Refund Policy

Effective date: June 24, 2026

1. Return Eligibility

To be eligible, an item should generally be unused, in substantially the same condition in which it was delivered, and returned with any included components or packaging reasonably necessary to identify and inspect the product.

2. Return Request

Contact LURTYS at contact@lurtys.com with the order reference, item, reason for the request and, where relevant, photos showing damage, a defect or an incorrect item. Customers should wait for return instructions before sending an item.

3. Damaged, Defective or Incorrect Items

If an item arrives damaged, materially defective or different from the item ordered, contact LURTYS promptly. We may request photographs or other reasonable information to assess the issue and determine the appropriate resolution.

4. Non-Returnable or Restricted Items

Items that have been used, altered, damaged after delivery, or cannot reasonably be resold for hygiene or safety reasons may be ineligible for return. Final eligibility is assessed based on the product and circumstances and subject to rights that cannot be excluded under applicable law.

5. Return Shipping

When the return results from a LURTYS error, a materially defective item or shipping damage, LURTYS will provide appropriate return instructions. For other approved returns, return shipping may be the customer's responsibility unless otherwise stated in the return authorization.

6. Inspection

Returned merchandise may be inspected before a refund is approved. We may reduce or deny a discretionary refund if an item shows use, missing components, damage unrelated to delivery, or other condition inconsistent with the approved return.

7. Refund Timing

After an approved returned item is received and inspected, LURTYS will notify the customer of the refund decision. Approved refunds are initiated using the applicable payment route where possible. Banks and payment providers may require additional business days to post a refund after it is initiated.

8. Orders Not Yet Paid

Because submitting checkout does not immediately charge the customer, an unconfirmed or unpaid order request generally does not require a monetary refund. If the order has not yet been confirmed and paid, contact LURTYS to request cancellation instead.

9. Contact

Email: contact@lurtys.com
Phone: +1 406-512-0089
Mailing address: 127 N Higgins Ave, STE 307D #2980, Missoula, MT 59802-4486, United States